SP Error: ‘New Document’ requires a Microsoft SharePoint Foundation-compatible application and web browser

We encountered the following error when ever a user tries to create a new document from any SharePoint document library using Internet Explorer (IE). It works fine in all other browsers.

Note: We are using On-Premise SharePoint 2013 and Office 2010 Professional plus.

“New Document requires a Microsoft SharePoint Foundation-Compatible application and web browser. To add a document to this document library, click the ‘Upload Document’ button”

IE pop up for new word documents

IE pop up for new word documents

Based on our observation it is due to the missing add-ons,  that get added to IE along with the Office package.
I believe some updates to the office removed these or the Office installation got corrupted due to patch updates or something.

SharePoint Add-ons

SharePoint Add-ons

Solution: Repair your office installation.

  1. From the Start menu, click Control Panel, and then click Programs.
  2. On the Control Panel, click Programs and Features.
  3. Scroll down to the list of installed programs, select Microsoft Office, and then click ‘Change’.
  4. In the Change dialog, click Repair and then click Continue.


Hope this post helped to resolve your issue. If it did not, all the best in troubleshooting the root cause and please leave a comment on how you resolved it. Happy coding!