We encountered the following error when ever a user tries to create a new document from any SharePoint document library using Internet Explorer (IE). It works fine in all other browsers.
Note: We are using On-Premise SharePoint 2013 and Office 2010 Professional plus.
“New Document requires a Microsoft SharePoint Foundation-Compatible application and web browser. To add a document to this document library, click the ‘Upload Document’ button”
IE pop up for new word documents
Based on our observation it is due to the missing add-ons, that get added to IE along with the Office package.
I believe some updates to the office removed these or the Office installation got corrupted due to patch updates or something.
SharePoint Add-ons
Solution: Repair your office installation.
- From the Start menu, click Control Panel, and then click Programs.
- On the Control Panel, click Programs and Features.
- Scroll down to the list of installed programs, select Microsoft Office, and then click ‘Change’.
- In the Change dialog, click Repair and then click Continue.
Conclusion:
Hope this post helped to resolve your issue. If it did not, all the best in troubleshooting the root cause and please leave a comment on how you resolved it. Happy coding!